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What is meant by a learning organization and what are the benefits of this type of organization to the employees? Illustrate your answer with a company that you believe exemplifies this.
As defined by Noe, a learning organization “embraces a culture of lifelong learning, enabling all employees to acquire and share knowledge continually” (2019. p. 22). When organizations can provide employees with a learning platform, both the employees and the business benefit as this fosters an environment that can adapt quickly to the unpredictable. Benefits to a culture of learning include idea sharing among employees, which allows them to feel a sense of being heard, while being creating in their problem solving. When employees are engaged in the organization, it creates a culture of innovation that drives success. These benefits build upon the teams/employees as they find a better understanding of the organization overall and can continuously make adjustments that support the strategic goals of the organization and how each of them plays an important part in the company’s success.
The fire department, while not an organization or business, is one that I would say exemplifies a learning environment. The culture within the fire department supports the idea that they approach issues from a systematic problem-solving lens, as often their job performance provides an opportunity for the employees to demonstrate critical thinking and adaptability in the moment. The fire department has post incident analysis (PIA), which is used for calls that are unique in nature or major incidents, such as tech rescues and fires. The PIA is structured around the standard operating procedure (SOP) and requires feedback from all team members that were involved in that specific incident. The purpose of the PIA is to gather to review the findings of the incident, express concerns and present their learning, while reviewing the procedures used during the incident. Certain situations that are unknown can be used as case studies within multiple fire departments, across the United States, to brainstorm solutions, while providing the opportunity for others, outside of their department to learn.
Reference
Noe, R. (2019). Employee Training & Development (8th ed.). McGraw-Hill Higher Education (US). https://mbsdirect.vitalsource.com/books/9781260140279
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