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Read the case study on Massachusetts General Hospital’s Pre-Admission Testing Area (MGH PATA) and watch the short video.
https://player.vimeo.com/video/82625528 (MGH PATA video)
With the information contained in the reading, complete the following: Which is attached in the PDF files.
1. What is the perspective of the key stakeholders involved in PATA’s current operational performance?
2. Draw a process flow diagram of the PATA patient visit process. This can be hand-drawn or created through powerpoint, but must be legible. Calculate the capacity and utilization rate for each key resource involved. Where is the clinic’s bottleneck?
3. Evaluate the three task force diagnoses: 1) not enough time between appointments; 2) not enough rooms; and 3) not enough physicians. Are these diagnoses valid? If so, are they the primary contributors to long patient wait times? Why or why not?
4. What factors contribute to variability in PATA process flow and what control, if any, does the clinic have to eliminate it?
5. What changes would you recommend to improve PATA?
You must upload both the written portion of the assignment and the process flow diagram you develop. Your grade will be
based on the following:
1. The quality of your analysis of the information provided
2. The quality of your writing and how well you convey the results of your analysis
3. Your ability to apply concepts we’ve covered in this course, especially in the recommendation section
Write me with any questions and good luck!
Too Tired? Too Anxious? Need More Time? We’ve got your back.