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Project : The purpose of this research project is to help provide the cause of disenrollment from health insurance plans due to negative member satisfaction and consumer relation,and a plan on how to improve it. The surveys and interviews will be conducted through phone or email.
This paper should include thorough literature research review of journal articles or book chapters, pertaining to disenrollment from health insurance plans due to negative member satisfaction and consumer relation to this project and the initial plan the student believes that he or she should follow.
Follow this introductory section with a discussion on what was learned about the
topics related to the project, that is, similar to a term paper. After this section on a summary of the reviewed references, state your plan. This would describe what can be accomplished.
(project goals), and probable steps to take (project objective), the data to collect/review.
Please include literature reviews about member satisfaction and customer relation within healthcare insurance companies.
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