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PART A -Definition of customer servise and customer service exelence -Evolution of customer service exelence -Explain a theory related to CSE Such as RATER model -Customer expectention and how the company meet customer’s expectation -Role of CSE to achieve the goal of the organisation PART B – Critically analyse negative for using resent technological advancement such as social media (Twtter, youtobe,instagram) in customer service -Provide example from two different sectors of the business – Add some picture of using tecnology by these sectors -What are the challenges facing by these two sectors -How technology helped to resolve the challenges you described earlier? -How these technologies meet customers expectations and handling of complaints from customer * Hw the technologies helped the sectors to face the challenges (from tecnology it self and by the customer) in meeting the expectation of customer
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