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How to utilize topics discussed in the book to improve communication issues within my team. Giving real life examples using knowledge gained from the book in different ways to handle conflict on a team.
Paragraph 1-
Responding vs reacting
Effectively handling verbal attacks.
Considering the source.
Paragraph 2-
Complement the uncomplemented
The value of the correct phrase
Growing from your mistakes
Paragraph 3-
self-correction
Make people comfortable with you.
stand firm on principle
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